Syslog logging failures

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Incident Report for Apigee

Resolved

This incident has been resolved.

Posted Jul 26, 2021 - 10:54 PDT

Monitoring

The Message Processor fix has been rolled out, and we are monitoring the results for any errors.

Posted May 05, 2021 - 10:36 PDT

Identified

Apigee is aware of a bug introduced in a recent version of our Message Processors which occasionally affects Message Logging policies which use Syslog.

Symptoms:
Syslog servers stop receiving logs from Apigee

Customer Action and Mitigation:
Please file a P1 Support Case with Apigee Support. The mitigation will be a restart of your Message Processors and a rollback to a previous stable version.

Fix:
We have a patch which will be deployed to all pods over the coming week.

Posted Apr 12, 2021 - 11:00 PDT

This incident affected: API Services.